Privacy Policy

Effective date: 2025-09-21

Who we are

Miravia Softworks (“we”, “us”, “our”) operates this website, our Discord community, and distributes pre‑release software for EmergencyDispatcherPro (EDpro). Contact: privacy@miraviasoftworks.com.

Scope

This policy covers (i) our website, (ii) our Discord community, and (iii) EDpro software builds.

Data we process

• Website: server logs (IP address, user agent, requested URLs, timestamps) for security and operations; essential cookies only.
• Discord: your Discord username/ID/avatar, roles, messages, reactions; support content you submit (logs/screens/specs); moderation records.
• EDpro: by default runs locally and does not send personal data to us. If you opt in to telemetry, we may collect session IDs, mission types/seeds, spawn success/failure titles, flight timing/scoring metrics, coarse geography (region/country), app/OS versions. You can opt out at any time in settings.

Purposes & legal bases (GDPR Art. 6)

• Provide and secure our services (legitimate interests).
• Community operations and moderation (legitimate interests).
• Handle support requests (contract or pre‑contract steps).
• Optional telemetry to improve quality and stability (consent).
• Legal compliance (legal obligation).

Retention

• Server logs: up to 90 days (longer if needed for security).
• Moderation records: up to 12 months after action or while relevant.
• Support tickets: 24 months.
• EDpro flight session data (local): stored on your device only; you may delete it at any time. We do not receive it.
• Google Analytics (website, if enabled by you): user-/event-level data retained up to 14 months in GA4 (configurable); aggregated reports may persist.

Sharing & processors

We use service providers for hosting, email, error/uptime, and moderation bots. They process data on our instructions and under contract. We do not sell personal information or share it for cross‑context behavioral advertising.

International transfers

When transferring data outside the EEA/UK (e.g., to the US), we use appropriate safeguards such as the EU Standard Contractual Clauses (plus the UK Addendum where applicable) and technical/organizational measures.

Your rights

Under GDPR/UK GDPR you may request access, rectification, erasure, restriction, portability, or object to processing. Where processing is based on consent, you can withdraw consent at any time. You may lodge a complaint with your local authority (e.g., Der Hessische Beauftragte für Datenschutz und Informationsfreiheit).

California & certain US state rights

California residents (CCPA/CPRA) can request to know, access, correct, or delete personal information and to opt out of “sale” or “sharing.” We do not sell or share personal information for advertising. You may designate an authorized agent by written permission. We do not discriminate for exercising rights.

Children

Our services are not directed to children under 13. We do not knowingly collect data from children under 13.

Security

We implement reasonable technical and organizational measures (least‑privilege access, encryption in transit where applicable, audit logs). No method is 100% secure.

Data we don’t want

Please avoid posting sensitive personal data (e.g., precise addresses, health data, financial info) in public channels. Redact such data from logs/screenshots.

Changes

We may update this policy; the effective date will change. If we materially change what we collect or how we use it, we will notify you (e.g., server announcement or in‑app notice).

Contact

Privacy: privacy@miraviasoftworks.com • General: contact@miraviasoftworks.com