Privacy Policy

Effective date: 2025-11-21

Who we are

Miravia Softworks (“we”, “us”, “our”) operates this website, our Discord community, and distributes pre-release software for EmergencyDispatcherPro (EDpro). Contact: privacy@miraviasoftworks.com.

Scope

This policy covers (i) our website, (ii) our Discord community, and (iii) EDpro software builds, including the in-app update and license systems.

Data we process

• Website: server logs (IP address, user agent, requested URLs, referrer, timestamps) for security, abuse prevention, and operations; essential cookies only. Analytics (if enabled by you) is described below.
• Downloads & updater (EDpro builds): when you download EDpro builds from our site or when the in-app updater checks for or downloads an update, our servers may log your IP address, timestamp, requested file or version (e.g. EDPro_Beta_0.9.1_package.zip), and basic HTTP metadata (user agent, status code). This is used to deliver the download, prevent abuse (e.g. automated scraping or excessive download attempts), and diagnose update delivery problems.
• License / beta key validation (EDpro): when EDpro validates a beta key against our license service, we process the beta key you enter, a machine identifier derived from your network hardware (a fingerprint form, not your full MAC address), IP address (via standard server logs), timestamps, and the validation result (e.g. valid, invalid, revoked, dev key). We use this to enforce beta access rules, prevent key sharing and abuse, and troubleshoot license issues.
• EDpro application (local use): by default, EDpro runs locally and does not send your personal data to us beyond the update and license checks described above. If you opt in to telemetry, we may collect session IDs, mission types/seeds, spawn success/failure titles, flight timing/scoring metrics, coarse geography (region/country, not precise location), and app/OS versions. You can opt out at any time in settings.
• Discord: your Discord username/ID/avatar, roles, messages, reactions; support content you submit (logs/screens/specs); and moderation records.

Purposes & legal bases (GDPR Art. 6)

• Provide and secure our services (legitimate interests) – running the website, Discord, and EDpro backend services; serving downloads; handling in-app updates; enforcing beta keys; security and abuse prevention.
• Community operations and moderation (legitimate interests) – managing roles, moderating content, enforcing community rules.
• Handle support requests (contract or pre-contract steps) – when you contact us for help or issues.
• Optional telemetry to improve quality and stability (consent) – only when you enable telemetry in EDpro.
• Legal compliance (legal obligation) – where we must retain or disclose data under applicable law.

Retention

• Server logs (website, downloads, license/update endpoints): typically up to 90 days (longer only if needed for security, abuse investigations, or debugging).
• Moderation records: up to 12 months after action or while relevant.
• Support tickets: 24 months.
• EDpro flight session data (local): stored on your device only; you may delete it at any time. We do not receive it.
• Google Analytics (website, if enabled by you): user-/event-level data retained up to 14 months in GA4 (configurable); aggregated reports may persist.

Sharing & processors

We use service providers for hosting, email, error/uptime monitoring, and moderation bots. They process data on our instructions and under contract. We do not sell personal information or share it for cross-context behavioral advertising.

International transfers

When transferring data outside the EEA/UK (e.g., to the US), we use appropriate safeguards such as the EU Standard Contractual Clauses (plus the UK Addendum where applicable) and technical/organizational measures.

Your rights

Under GDPR/UK GDPR you may request access, rectification, erasure, restriction, portability, or object to processing. Where processing is based on consent, you can withdraw consent at any time (for example by disabling telemetry in EDpro). You may lodge a complaint with your local authority (e.g., Der Hessische Beauftragte für Datenschutz und Informationsfreiheit).

California & certain US state rights

California residents (CCPA/CPRA) can request to know, access, correct, or delete personal information and to opt out of “sale” or “sharing.” We do not sell or share personal information for advertising. You may designate an authorized agent by written permission. We do not discriminate for exercising rights.

Children

Our services are not directed to children under 13. We do not knowingly collect data from children under 13.

Security

We implement reasonable technical and organizational measures (least-privilege access, encryption in transit where applicable, audit logs). No method is 100% secure, but we aim to keep risks proportionate and reasonable.

Data we don’t want

Please avoid posting sensitive personal data (e.g., precise addresses, health data, financial info) in public channels. Redact such data from logs/screenshots before sharing.

Changes

We may update this policy; the effective date will change. If we materially change what we collect or how we use it (for example, new telemetry categories or backend services), we will notify you (e.g., server announcement or in-app notice).

Contact

Privacy: privacy@miraviasoftworks.com • General: contact@miraviasoftworks.com